FREQUENTLY ASKED QUESTIONS:
How can I reach you?
Chat with us Monday – Friday 10am – 5pm EST
Call us Monday – Friday 10am – 5pm EST at 888-507-8215
What is Sockbin's return policy?
If your order was shipped correctly, you will be responsible for the shipping expense.
Only authorized returns will be accepted and refunded. Email Support@sockbin.com with your return request and reason for return.
Refunds will only be issues for unworn socks and hosiery in their original packaging for hygienic reasons.
For example, if you ordered 12 pairs of socks, and tried on 1 pair, but it was not to your liking, please send us back the worn sock in addition the other 11 pairs. You will be partially refunded for 11 pairs and the one 1 pair will be adjusted from your refund.
We have a homeless shelter program and the needy can use your once-worn sock (after we wash it), so please send it back as well.
If by any chance you have received an order damaged or incorrect, Sockbin.com will issue a pre-paid return label via e mail to return the damaged or incorrect merchandise. Please call or email us so that we can best help you.
If you have received your order, and the items you ordered did not reflect what you actually ordered, or if you were sent the wrong quantity, please email us at email@example.com to let us know immediately with your order # in the subject line.
Do you ship internationally?
We ship within all 50 U.S. States, Military (AA, AE, AP) addresses, Puerto Rico, U.S. Virgin Islands and Canada. We are constantly updating our options. Stay tuned for more information as it becomes available.
Prices listed on the website are in US dollars and will be charged in US dollars for all orders placed.
What kinds of shipping options do you offer?
If you need faster shipping, we offer 2 Day shipping, and Overnight shipping on orders received by 3pm EST (restrictions apply)
Request the shipping time you need in the Order Comments box at checkout and we will follow up with you within 1 business day
What should I do if I think my package is lost?
We are not responsible for lost or stolen packages. However, if your tracking number shows as delivered, here are some tips:
If delivery was by USPS, contact your local Post Office to ask for carrier assistance where the package may have been left
Ask family, neighbors or property managers if the package was left with them
Check porches and doorways
If you are still unable to locate your package, please call us immediately at 888-507-8215 for additional next steps.
Refunds and partial refunds will take 2-4 business days to reflect with a card issuer.
If you used PayPal to check out your account will be credited instantly.
While we do our best to ensure that we have sufficient stock on all of our items, on rare occasions we may run out of stock. If we do run out of stock on a particular item you’ve ordered, we will ship any in-stock items in your order immediately and then notify you via e-mail regarding which items are backordered.
If you confirm, we will then ship these backordered items at no additional cost as soon as possible in order to complete your order.
For any Wholesale inquiries please contact firstname.lastname@example.org with the subject titled Wholesale
My order wasn't processed, but there's a charge on my account. When will this charge be credited to me?
If you used a credit card the charge you see is actually a pre-authorization hold.
This hold will drop off from your account according to your credit card policy. This generally happens within 7-10 business days. You can contact your credit card company to find out exactly when the hold will be released.
Why was my item/order cancelled?
Item(s) became unavailable after your order was placed
Difficulty in processing your payment information
Inability to ship to the address provided
If you have questions or would like to place a new order, please contact us.
Why hasn't my package arrived yet?
Delivery time of purchased items depend on your chosen shipping method.
A tracking number will be assigned once your order is ready to ship. Check “My Account” to see all your order status, tracking number, and carrier information
Is my privacy and personal information secure on your site?
Shopping on our site is safe and secure. If you choose to have your payment information saved at checkout, be assured your information is not stored on our servers. This information is secure and encrypted on Paypal's servers.